greetings,
we would like to upgrade our production livewhale to the latest version. ideally this would take place before mid-august, since elizabeth will be unavailable for a few weeks after that time.
could we be added to your upgrade queue?
thanks in advance.
yours,
steve
In general: upgrades to LiveWhale can be done as a self-service, following these instructions from the docs. Folks are welcome to coordinate with us via personalized email support if they’d like hands-on help preparing for or running an upgrade.
For your case, Steve: I’ll reach out via your personalized support email address to get that scheduled with you all. <1 month is a little tight for us to schedule something like this, but I’ll see what we can do to squeeze your upgrade in and let you know via email. Thanks!