In general, LiveWhale and associated projects (like this forum) operate under the same terms, SLA, and privacy statement, which are available anytime at

From the SLA

The Forum is available for LiveWhale users and developers to post and discuss issues, questions, bug reports, new features, and best practices. Issues posted may be answered by White Whale staff or LiveWhale developers at other institutions. We may diagnose bugs and suggest fixes on the Forum, but we won’t log in to your instance of the Software or server directly. For targeted hands-on support, use the Request Help Form. While we do review information and suggestions posted on the Forum and try to correct inaccuracies, we can’t guarantee accuracy or completeness. You may not use the Forum to do any of the following:

  • post, transmit or store, material, data or information: (a) in violation of any applicable law or regulation; or (b) that is threatening, obscene, solicitous, abusive, harassing, disparaging or defamatory;

  • actions that restrict or inhibit anyone in the use or enjoyment of the Forum or our products or services;

  • introduction of malicious programs into networks or servers;

  • causing or attempting to cause security breaches or disruptions of communications;

  • executing any form of network monitoring that will intercept data;

  • circumventing user authentication or security of any host, network or account;

  • interfering with our services to others;

  • furnishing false or incorrect data to us; and

  • exporting, re-exporting, or permitting downloads of any content in violation of the export or import laws of the United States or without all required approvals, licenses and exemptions.

The below are additional terms specifically governing the LiveWhale Support Forum at

Your Account

You must create and log into an account to use some features of the forum.

To create an account, you must provide some information about yourself. If you create an account, you agree to provide, at a minimum, a valid e-mail address, and to keep that address up-to-date. You may close your account at any time by e-mailing

You agree to be responsible for all action taken using your account, whether authorized by you or not, until you either close your account or notify the company that your account has been compromised. You agree to notify the company immediately if you suspect your account has been compromised. You agree to select a secure password for your account, and keep it secret.

The company may restrict, suspend, or close your account on the forum according to its policy for handling copyright-related takedown requests, or if the company reasonably believes that you’ve broken any rule in these terms.


The company welcomes your feedback and suggestions on the forum and the LiveWhale platform. You agree that the company will be free to act on feedback and suggestions you provide, and that the company won’t have to notify you that your feedback was used, get your permission to use it, or pay you. You agree not to submit feedback or suggestions that you believe might be confidential or proprietary, to you or others.