Stories Import Error

LiveWhale
1

Hello,

In trying to import a CSV file of stories, we see that the admin panel just hangs for an eternity even when there is just one story. And in the debug errors, we are seeing this error:

11-Jun-2025 1:32:17pm EDT America/New_York PHP Fatal error: Uncaught Error: Cannot access protected property LiveWhaleApplicationCore::$error in /home/iu/iu-news-dev.lwstory.com/livewhale/core/modules/news/exec/news_import.php:85

Not sure what that means.

Any thoughts why we are not able to import some files while the others go in just smoothly.

Thanks,

Akbar

2

Hi Akbar,

Sorry to hear this is giving you trouble. We’re significantly revamping the CSV import tools for LiveWhale 3.0, so it’s likely that whatever you’re running into will be addressed there. That being said, if you want to share a sample CSV here as an attachment, we’re happy to queue it up for our team to test on the 2.x version of that code to see if it might be an easy bug fix in the meantime.

Karl

3

How do I attach a CSV here? I see no attach file option.

4

Ah I see what you mean –- you could paste in the contents as a code excerpt if it’s short, otherwise you could upload it to Box.com or Dropbox and share a link?

5

We do not use Box or Dropbox. I will see if I can do it through Google Drive.

This is my personal drive:

6

Let me know if you could get to it.

7

Hi Akbar, sorry, no, that’s asking me to login. Instead, why don’t you open the CSV in a text editor, then you can copy and paste the contents into a reply here. Thanks.

8

It is exceeding your character limit. I am going to try Secure Share.

9

Check your email. I sent the file through secure share that we use in IU. It should have a link.
I have sent a download key separately.

10

Hi Akbar,

Thanks, I received the CSV. Testing on one of our servers, if I limit it to just one row, I got a validation error in the browser for a missing image_description – but after trying out renaming image_caption to image_description, the story did import on my install. Sorry it’s not working currently on yours—I am hopeful the 3.0 revamp of this functionality will help here, but in the meantime please feel free to reach out to personalized email support if you’d like hands-on help getting your CSV to import (either using the built-in tools or a custom import script if need be). Thanks!

Karl