I am trying to update a sentence in both the summary and the description and it will not stick. It’s so strange. I can delete the sentence and it sticks but when I try to update the sentence to what it’s supposed to say, it reverts back to the original (and incomplete sentence).
I am trying to change “However, he also examines self- in other domains.” to “However, he also examines self-expression (and people’s evaluations of their colleagues’ expressions) in other domains.”
How strange! I haven’t heard of this exact situation before, and nothing about the specific text you’re trying to change gives me a good clue as to why it’s evading your edits…
One thing that can come up is that if you’re editing a Linked Copy of an event (i.e., a sharing suggestion that’s been accepted to another group), it can sometimes confuse things when you’re only editing your group’s copy of the event, not the underlying source event. In your case, I’d double-check that the URL is livewhale/?events_edit&id=273343 when editing to make sure you’re editing the right event.
If that still doesn’t work, you or another admin can check the error log for errors (/livewhale/?lw_debug=2) which might be illustrative.
If neither of those works, feel free to submit a Help Request and we can log in to help debug in a more hands-on way.
Thanks! We are editing the correct event, so I don’t believe that’s what is occurring. We don’t have the resources to check the error log at this time. With a help request, that would be coming out of our hours, correct? If so, I am just going to tell them to delete the event and start over.
Whichever you prefer! The form and personalized support contact basically work the same way, which is:
What gets billed? Hands-on work specific to your LiveWhale instance (not a core bug), including diagnosing and fixing issues caused by client-specific code. We will discuss with you before working beyond 4 hours on any given request.
What kind of help is free? Any issues you report that we’re able to trace to a core LiveWhale bug and reproduce on our servers, or day-to-day hosting and server maintenance.
So, if we’re able to trace it to a LiveWhale bug, it’s no charge. The limitation we have here in the forum is that we’re not able to log into your site to do hands-on diagnosis. You’re right it may be simplest to have them try re-creating the event again; if you do that and they’re still running into issues, please do share (as complete as possible) steps to reproduce the issue so we can try to see if it’s a LiveWhale bug. Thanks!