Images disappearing in CMS import

Hi folks, we’re having an issue with the importation of events into our CMS (which is AEM). The image appears in the backend authoring, in the frontend at events.nyu.edu, but not in the feed when it’s imported (for example, this event). Any ideas what’s causing this and how to resolve it?



Hi Rob,

Sorry to hear this is giving you trouble. On the https://www.nyu.edu/employees/resources-and-services/media-and-communications/digital-communications/cms-training-support/training-sessions.html?challenge=d06e90d7-4d8f-4b88-9d8c-10b73beb60f1 page I can see in the source code data-calendarurl="https://www.nyu.edu/feeds/events/json/group/Digital-Communications/tag/adobe%20aem/cms/cms%20beginner/cms%20training/cms%20intermediate/response_fields/location,tags,summary,custom_fields,image"

Checking that feed URL, which appears to be a LiveWhale API feed translated through another URL, I do see image data being included:

So it seems like whatever AEM Component that’s creating the page markup isn’t properly using that thumbnail value? Hope this helps!

Thanks so much, Karl. We’ll investigate locally and reply here if there are any followups.