We need to make sure Fido is allowed as an authentication method. Where would she change the code to avoid the error screenshotted?
Is it possible to update the SAML configuration to accept all valid Authentication Context (AuthnContext) classes, rather than restricting it to standard passwords?
$GLOBALS['LIVEWHALE_CONFIG']['SAML_REMOVE_REQUESTED_AUTH_CONTEXT']=true; // (optional, LiveWhale 2.11+) when true, any auth context is allowed. Otherwise, requestedAuthnContext defaults to urn:oasis:names:tc:SAML:2.0:ac:classes:PasswordProtectedTransport
to your livewhale/core/config.php, which should relax the login context requirement. But if that doesn’t work, we can help in a more hands-on way using the Request Help form.