We’re hearing from publishers that users who RSVP for an event cannot cancel the registration. For example, I registered for this event and got a confirmation email:
I clicked the last link to try and cancel and got the following message:
Hopefully I’m missing something obvious. Anyone have suggestions?
Hi Alexa,
Thanks for bringing this up and sorry to hear about the trouble with this. While we weren’t able to replicate this behavior on our test servers, a suggestion would be to check in the dashboard to see if the RSVP is already canceled to start given the message context.
We have seen instances where some email spam/phishing filters will erroneously cancel registrations before the human can even click it.
If that doesn’t happen to lead anywhere we can check out your particular instance or review logs in detail via the Request Help form.
Hope that helps!
Rachael
